How to Unsuspend Your Account
Kwik suspends accounts when we have reason to believe our policies have been violated to help ensure the integrity of our marketplace. How to unsuspend your account:
Contact our Brand devision at [email protected] with your account information and request to re-activate your Vendor account.
How Vendor Accounts are Suspended
- An overdue balance: If your account was suspended for an overdue balance, you’ll see a banner in your Shop Manager letting you know. You’ll need to pay your amount due in order to reinstate your account.
- Permanent suspensions: If your account was permanently suspended, you’ll get an email letting you know. You may contact Kwik to appeal your permanently suspended account.
- Other suspensions: If your account was suspended for any other reason, you may receive an email letting you know why your account was suspended. Resolve the issue stated in the email, and then respond to that email to request that your account be reinstated.
My account was suspended for an overdue balance
If your account was suspended for an overdue balance, you’ll need to pay your amount due to reinstate your account. After you pay your balance, your account will be unsuspended.
My account was permanently suspended
If your account privileges were permanently suspended due to a policy violation and you’d like to continue selling on Kwik, you may be eligible to file an appeal with Kwik.
Appeals may only be filed after account privileges are permanently suspended. Filing an appeal is not necessary for issues that are considered in progress, such as non-delivery or not-as-described cases. If you received an email indicating your account has been temporarily suspended, please review it for guidance.
Suspensions for violations of multiple policies or legal-related violations are not eligible for appeals .
What happens to my shop when it’s permanently suspended?
If your account is permanently suspended from selling on Kwik, you cannot sign in to Kwik.com, and you’re not allowed to buy or sell on Kwik. You may not create a new account to buy or sell on Kwik.
How to file an appeal for your suspended account
Before you file an appeal, you must resolve all outstanding account issues, including resolving open cases and paying any outstanding balances.
Appeal a suspension
When you contact us, include a detailed message, covering:
- A description of your business history with Kwik
- What factors led to your suspension
- Your plan to remediate the issues in your account
- Details about how the items you sell fit within Kwik’s policies
What happens after I file my appeal?
A specialist will review your appeal and your account history, and reply with a final decision over email. Due to the complex nature of these investigations, it can take up to several weeks to receive a decision.
We encourage you to be transparent and forthcoming with any details requested during the appeals process, as it is a seller’s final chance to potentially reopen their business on Kwik.
Submitting an appeal doesn’t guarantee reinstatement of your account privileges. The appeal only ensures that a qualified specialist will conduct a review of your account history and information to determine the status of your account.
What happens if my appeal is unsuccessful?
If a specialist determines that your account will remain permanently closed, there will be no further consideration of reinstatement.
My account was suspended for another reason
If your account was suspended for any other reason, you may receive an email letting you know why your account was suspended. Resolve the issue stated in the email, and then respond to that email to request that your account be reinstated.
To name a few examples of why someone might be suspended on Kwik, a vendor may list items that don’t qualify to be sold on Kwik, engage in disrespectful communication, receive a high rate of buyer complaints, or ship orders late.
If you’re a vendor, before you contact Kwik to have your shop reviewed for reinstatement:
- Resolve any open cases your shop has received
- Refund or provide proof of shipping for all overdue orders
- Communicate with buyers about their order statuses