How to Report a Problem with an Order

Quick answer

The best way to report a problem with an order is to contact the vendor. Vendors manage their own inventory, orders, and return policies, and can help with most problems with your order.

Contact Vendor

If you have a problem with your order, the Vendor you purchased your order from is the best person to help you. Each Vendor on Kwik manages their own orders, and makes decisions about cancellations, refunds, and returns.

The Vendor wasn’t able to help me

If the Vendor is unable to help you, your next step is to contact [email protected] so we can help you with your Issue with your order.

How refunds work

If you have contacted the Vendor you purchased from and they have issued a refund the payment will be sent back to your payment method you originally used to purchase the product, unless otherwise agreed upon by you and the vendor.

Kwik may issue a refund to the buyer from the seller's payment account to resolve a dispute if:

·  The product was never received and contact cannot be made with the Vendor of the product.

·  The product is discontinued before purchase.

If you paid through PayPal, you’ll need to open a dispute with PayPal within 180 days of the purchase date if you’d like to request a refund. For more information about that process, please contact PayPal directly.

Third-party payment processors may have different policies. Please review the policies of the payment processor you used.

What if I disputed a charge or filed a chargeback?

If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, Kwik and the Vendor will be notified and action will be taken by the appropriate party involved.