How to Return or Exchange an Item on Kwik
Quick answer
You may be able to return, exchange, or request a refund for your order depending on the Vendor's policies. To request a return, return label, a refund, or exchange, you need to contact the Vendor you purchased the product from.
Contact Vendor
If you need to return or exchange an item, the Vendor you purchased your order from is the best person to help you. Each Vendor on Kwik manages their own orders, and makes decisions about cancellations, refunds, and returns. Learn more about getting help with your order.
How do refunds and returns work on Kwik?
Vendors aren’t required to accept returns, exchanges, or provide a refund unless stated in their policies. Go to the Help tab to view Vendor policies.
If the Vendor is willing to accept this return, be sure to settle on the details in a message before returning the item:
What should I do if the seller doesn’t refund my order, or if the seller doesn’t accept returns?
If the seller doesn’t allow refunds or returns, you may be able to open a case with Kwik.
Cases can be opened if:
- You never receive your order
- Your order wasn’t as it was described on Kwik
What are Vendor policies?
Each Vendor on Kwik is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from Vendor to Vendor.
Before making a purchase, you should review the vendor’s Returns & exchanges policy. You can find the vendor’s policies on the Help page.
The Vendor wasn’t able to help me
If the Vendor is unable to help you, your next step is to contact Support@kwik.com so we can help you with your Return or Exchange.
I’m having trouble Receiving my order
If you're having trouble receiving an order, it's possible you placed your order using an incorrect address. If you messaged the seller, and opened a case, and you didn’t receive the help you need, select Contact support at the bottom of this page and we'd be happy to help.