How to Cancel an Order

Quick answer

You may be able to cancel your order depending on the Vendor’s policies. If you need to cancel an order, you can reach out to the Vendor for help:

Contact Vendor

If you need to cancel your order, the Vendor you purchased your order from is the best person to help you. Each Vendor on Kwik manages their own orders, and makes decisions about cancellations, refunds, and returns. Learn more about getting help with your order.

The Vendor wasn’t able to help me

If the Vendor is unable to help you, your next step is to contact [email protected] so we can help you with your Return or Exchange.

I’m having trouble Receiving my order

If you're having trouble receiving an order, it's possible you placed your order using an incorrect address. If you messaged the seller, and opened a case, and you didn’t receive the help you need, select Contact support at the bottom of this page and we'd be happy to help.