How Do I Update My Shipping Address?
Quick answer
Depending on where you are in the order process, your seller may be able to help you change your shipping address.
Contact seller
If you need to update the shipping address on your order, the seller you purchased your order from is the best person to help you. Each seller on Kwik manages their own orders, and makes decisions about cancellations, refunds, and returns. Learn more about getting help with your order.
How to change your shipping address after you placed an order
If you placed an order with an incorrect shipping address, first check that your order hasn’t shipped yet.
Choose your order and you’ll see whether your order is Shipped or Not Shipped:
My order is Not Shipped yet
If your item is Not Shipped yet, you can contact the vendor to update your address on the order or cancel your order. You can then reorder the items with the correct shipping address.
My order was already Shipped
If your item is Shipped, check the seller’s policies to see if they are able to offer a replacement or refund. Each seller has their own policies that are on their shop homepage. Contact the vendor to request a replacement or refund.
If any issues come up after your order has been shipped, you will want to work with the vendor and the shipping service directly.
How to change your shipping address during checkout
If you haven't placed your order yet, you can change your shipping address when you check out:
- Add an item(s) to your cart.
- Go to your Cart.
- Choose how you’ll pay.
- Go to Proceed to checkout.
- Sign in to your Kwik account if you haven’t already.
- Under Shipping address, check that the address you want your order shipped to is correct. If it isn’t correct, select Change.
- Select a shipping address or choose Add an address to enter a new address. Select Ship here once you have the right address.
- Select Place your order.
The vendor wasn’t able to help me
If the vendor is unable to help you, your next step is to contact Kwik at [email protected] to help you with your order.