Seller Policy  

Last modified: May 10, 2022 

Welcome to Kwik! Kwik is a unique marketplace where brands can harness the power of fans to reach a wider and deeper audience than ever before. We care about your experience and the experiences of your buyers. This Sellers Policy will walk you through your rights and responsibilities as a Seller (“You”, “Your”, “Brand”, “Your Brand”). By selling or attempting to sell any goods or services through Kwik (“We”, “Us”, “Our”), you confirm that you have read and understand this Seller Policy , and that you agree to be bound by the same. Additionally, you understand and acknowledge that this Seller Policy shall be read in harmony with Kwik’s Terms and Conditions, which are incorporated by this reference as if the same were fully set forth herein.   

We reserve the right to withdraw any goods, services, or other content that violate our policies.  We reserve the right to terminate your account without refunding fees for violation of policy.     

Setting up Your Shop  

Your Shop must be your own and is your responsibility. By selling or attempting to sell on Kwik, you confirm that you are at least 18 years of age. You also agree that the information provided on your Shop is true and accurate.  

Code of Ethics and Responsibility 

You confirm that you are legally authorized to conduct business in a represented sovereignty. You must disclose any personal relationships with Kwik directors or employees and any gifts or hospitality to Kwik directors or employees. As you set up your Shop, you agree to conduct fair business practices and agree to Our Standards outlined below. You agree to any advertising and competition laws of your country. You agree that your company practices the laws and expectations of labor and human rights of your country. 

Funds Transfers  

Except as otherwise stated in this Agreement, we will remit to you your available balance with the following limitations: Payout amount cannot be less than $30 USD or similar equivalent in other currencies.  the funds have been available for over 30 days, the payout of less than $30 will be allowed.  For vendor payouts, the available balance eligible for remittance is the total unpaid sales proceeds minus applicable transaction fees as of the requested transfer date and will be subject to the following schedule: funds resulting from a product sale become available 1 day after the return period on that purchase with a minimum 7 day holding period. Funds from sales with a 0-6 day return period will be pending until 7 days following the purchase, and funds from product sales with a 7+ day return period will be pending until 1 day after the set return period.  Vendors / users must request their payouts via kwik.com or the app. The payout will be processed via ACH or PayPal within 2-3 business days. 

Non-Employment Clause 

Be aware that this Seller Policy does not create any partnership, joint venture, employment, or franchise relationship between you and Kwik. When you sell through Kwik, you understand that you are not a Kwik employee.   

401(k) Exclusion Policy   

As a Seller, you understand that Kwik does not and is not responsible for offering you a 401(k) plan as you are not a Kwik employee. 

Marketing Affiliate  

Kwik works with New Age, an affiliate marketing platform. Affiliate marketing platforms work with companies and networks of business, selling their products and services. Your Brand’s products will be marketed through New Age, and they are paid a commission whenever they succeed in selling your Brand’s product. The details of the commission earned by New Age is known here as Point Value. The Point Value is negotiated between New Age and Your Brand. Kwik does not have any responsibility for negotiating the Point Value. You understand that Kwik does not have any liability in the relationship, communications, etc. between your Brand and New Age.  

Seller Privacy  

Your privacy is important to us. We will not sell, distribute, or make public your personal information to any third parties, except insofar as required by law. Personal information may include but is not necessarily limited to your full name and address, credit card information, tax identification numbers, place and date of birth, and – insofar as the Seller is a legal entity – the legal name, statutory seat and primary address, business registration numbers, information as to any permanent establishments through which relevant activities are carried out as well as comparable financial and personal information. Kwik may use other information without using your name. This will be kept within Kwik and not disclosed to a third party.    

Some information will be required for you to set up your campaign. If you elect to use Kwik’ payment service, you will be required to provide information including your full name, tax ID or identification ID, photograph, bank account information, credit card information, and other proof of identification so we can verify your identity and provide this service while complying with relevant laws.   

A Seller is required and hereby agrees to provide any and all information as requested by Kwik in order for Kwik to comply with statutory requirements, such as (but not necessarily limited to) information requests by tax authorities. In case a Seller does not provide the requested information after two reminders following the initial request by Kwik, Kwik shall at its full discretion, but not prior to the expiration of 30 days following the initial request by Kwik: (i) close the account of the Seller and prevent the Seller from re-registering on any of the Kwik Products; and/or (ii) withhold payment of any outstanding amounts to the Seller as long as the Seller does not provide the requested information. 

When you post content through Kwik, you grant Kwik a license to use it. We never express the content as our own. By allowing us to use content posted by Sellers, we can promote Seller products to other Sellers and Buyers based on their listings, searches, and use of Kwik Products. This permission also allows Kwik to make certain adjustments to content, such as enhancing or resizing a photo to promote it or translating content into a different language as needed.  

Reviews and Responses  

Buyers can leave reviews within 100 days of buying your product, including uploading pictures and leaving a rating. These can boost your product’s sales. However, there may be times when a buyer leaves an unfavorable review. You can communicate with the buyers directly or respond to their comment. In your response, do not include any private information. Refer to our Standards for other content that is not permittable, such as hate speech, threats, extortion, harassing language, or any comment or image that is obscene or racist in any way. Do not include any advertising or spam, shilling (falsely inflating a shop’s review score), or anything that undermines the reviews system. These same standards apply to the buyer’s reviews, which also not include things that are outside the Seller’s control (for example, the shipping carrier).   

Case System  

You are not responsible for errors that are a result of third-party shipping if you can provide evidence of shipping it within a reasonable timeframe. However, buyers can also make cases for items that are late for delivery. This might include items that are useless or expired when the buyer receives it. If you agreed to have the item to the buyer by a specific date and the date has passed, or if you as the seller shipped the items later than your stated processing time, this can also be eligible for a case.  In the case of non-delivery, a buyer may open a case if there is no evidence that you have shipped the item or if you shipped the item to the wrong address. If you shipped the item within a reasonable timeframe to the correct address and the buyer never received it, contact the third-party shipping company to address the issue.   

When a case is open, Kwik will notify you. It is your responsibility to respond within three days of the notification. If the buyer claims the item is not as described, work with the buyer to show their item matches the item listed. In the event the item does not match the item listed, work to ensure the buyer receives the correct item.   

Cases will be resolved if:  

In the unlikely even the case is open longer than 45 days, the case will be automatically closed, and a full refund must be given to the buyer.   

Returns  

Return Times: Your Kwik platform must include a return policy and buyers must be able to return products as per your specified return policy.  In no cases can the return policy be less than 14/21 days or longer than 60 days on returnable items.    

Return Refunds: You agree to pay the buyer the full amount of the buyer’s purchase price directly to the buyer. Shipping may not be refunded unless there is a discrepancy with the product.   

Non-returnable items: If you have non-returnable items, they must be specifically listed / stated.  These may include digital, food, personalized, or hygienic items.    

Refund of commissions paid: when you receive a returned item, please email Brands@kwik.com with the following:   

[Conclusion]